AnsweredAssumed Answered

Deloy of Unified Self Service over Oracle 12cRAC with PDB/CDB

Question asked by fgalarraga on Nov 29, 2017
Latest reply on Nov 30, 2017 by Jon_Israel

Hi all,

I'm trying to deploy USS 14.1 running with Windows Server 2012R2 and Oracle 12cRAC with PDB/CDB configuration.

 

I can run SDM, SC and PAM over this platform but have problems when deploying USS.

 

Installation finishes with error to server connection. The product does't run and 6 war files are still in deploy folder. 

 

Apply the procedure "Unable to Deploy Unified Self-Service" at https://docops.ca.com/ca-service-management/14-1/en/release-information/known-issues/unified-self-service-known-issues does not work.

 

If I manually create the tablespace and USSDBADMIN user, the installer creates 171 tables but war files are not deployed in the same way.

Restarting the USS Windows service not deploy the war files.

 

USS is supported with Oracle 12cRAC: Supportability Matrix - CA Service Management - 14.1 - CA Technologies Documentation  but CA suppport team cannot help me because of this: https://support.ca.com/us/knowledge-base-articles.TEC1213257.html

 

What do you suggest? What if I make a manual deploy of war files? May it works? 

 

Regards,

Fabio.

Outcomes