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Duplicating records when converting an object

Question asked by DND_admin on Nov 29, 2017
Latest reply on Jan 24, 2018 by rcrohit007

We have a custom process that has multiple steps. One of the steps has an action to convert an application request object to an application object. Sometime this process is creating a duplicate application objects. This behavior is not happening all the time it's intermittent.

I'm including screen shots of the sequence of the steps. The steps can be summarized in the following:

1- When the request is approved. The process is triggered and the step (Convert to application) is called 

2- the "covert to application step" has an action that convert the "application request object" into an "application object" using a mapping code (view attached xml file)

 

Sometime it works and other time it creates duplicate application objects (2 objects for the same request). Any help?

Thanks,

-George

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