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Logmon alerts getting closed without any intervention

Question asked by Manish_Sharma on Dec 1, 2017
Latest reply on Dec 6, 2017 by Manish_Sharma

We have problem where logmon alerts being closed automatically without taking any action on the alert, therefore teams complaining and Logmon alerts should not be closed without any action on the alert.


We have auto closure of 14 days and we are not able to identify the reason of this issue and now it has became very critical issue. we have UIM integration with SOI and SOI integration with ticketing TOOL.


Please help and let me know where i should look at to rectify this issue.




Manish Sharma