AnsweredAssumed Answered

CA UIM Integration with two Service Desk & Distribution of Alarm based on location

Question asked by Sunilpatel on Dec 5, 2017
Latest reply on Dec 5, 2017 by Christophe Sperandio

Hello,

We are using the CA UIM 8.5


We are receiving SNMP trap from one server for Different Not IT Devices.

Curently we have two Service Desk 1 ) for Datacenter 2 ) for Swan

We have one UIM and already integrated with Datacenter CA Service Desk with sdgtw probe.

Can it possible to integrate two different service desk with one UIM ?

Also we want to generate ticket from traps to different service desk base on Datacenter device or Swan device.

Kindly suggest if anyone has idea on this.

Outcomes