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CA UIM Integration with two Service Desk & Distribution of Alarm based on location

  • 1.  CA UIM Integration with two Service Desk & Distribution of Alarm based on location

    Posted Dec 05, 2017 12:24 AM

    Hello,

    We are using the CA UIM 8.5


    We are receiving SNMP trap from one server for Different Not IT Devices.

    Curently we have two Service Desk 1 ) for Datacenter 2 ) for Swan

    We have one UIM and already integrated with Datacenter CA Service Desk with sdgtw probe.

    Can it possible to integrate two different service desk with one UIM ?

    Also we want to generate ticket from traps to different service desk base on Datacenter device or Swan device.

    Kindly suggest if anyone has idea on this.



  • 2.  Re: CA UIM Integration with two Service Desk & Distribution of Alarm based on location
    Best Answer

    Posted Dec 05, 2017 08:16 AM

    In the probe, you can create "Service Desk Rules" to address one Service Desk system or another depending on rules based on any field of the alarm. You can then use either alarm_enrichment to add a field in your alarm with the value "Datacenter" or "Swan" to achieve what you want or use one of the custom attributes, or origin, or nas pre-processing rules, and so on...