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How to force recalculation of SLA on new holiday?

Question asked by Bassoalto on Dec 6, 2017
Latest reply on Jan 2, 2018 by johsc03

Hi guys, exist some way to force this recalculation?, this friday (dec 8) it's holiday but we forgot to set into the workshift before. I did it today, so, how i can be sure that no tickets will expire on that day?


best regards,