AnsweredAssumed Answered

Issue with Mobile Application

Question asked by La-Qa on Dec 6, 2017
Latest reply on Dec 7, 2017 by Raghu.Rudraraju

Hello Team


We have issue to create ticket from mobile applciation (casm)


we have 3 custom fields on Incident form on sdm gui. attribute name is like below


1. z_site (this is srel (SITE)) this is for list of Branches to select

2.z_phone (Text box for phone number)

3.z_phone_ip ( Text Box for IP phone)


we added these attribute thru Mobile Attributes  option to show on mobile application. ALso we added Request Area thru Mobile Attributes. All the fields are showing perfect . But when we create ticket. Its giving Error "required attribute request area missing"


Initially we thought that something problem with Request Area field. But its not like that..


We are able to create Ticket from mobile application if we leave blank these 2 fields.... z_phone & z_phone_ip field. 


But when we put number in these fields then error come up "required attribute request area missing"


What could be issue?