Symantec Access Management

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Case Management: Queue Priority

  • 1.  Case Management: Queue Priority

    Posted Dec 07, 2017 08:01 AM

    Hi,

     

    I noted that there is a field on the ARRFORGQUEUES table named QUEUEPRIORITY. I would like to know 1. where in the admin console can one set the value of this field. 2. What are the allowed values of this field. 3.  The correlation of each value to priority setting.

     

    Thanks

     

    Ntokozo



  • 2.  Re: Case Management: Queue Priority

    Broadcom Employee
    Posted Jan 26, 2018 02:11 PM

    Hi this requires investigation please open a support case.