Currently there is not an out of the box operator that would trigger the CSAT surveys from Catalog. When designing processes in PAM, it is best to think of PAM as a “pull” product and not a “push” product. If you need to get data into PAM, there are infinitely more options if you make PAM do the work to get the data (pull) rather than trying to pass the data into PAM (push).
Thinking out loud. Outside of Proc Auto, how are the CSAT surveys triggered? Would it be possible to create a custom operator which triggers the survey? Is a URL created with the CSAT survey? If so, could you use the e-mail operators in Proc Auto and e-mails the CSAT links?
Thanks.