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Modify Create Change Order to copy fields

Question asked by JoeSchmo on Dec 8, 2017
Latest reply on Dec 20, 2017 by Jon_Israel

I need to modify Create Change Order in Incidents. For a certain category if Create Change Order is clicked than I want the Change Order to have a specific category and to copy over the affected service. Create Problem does this with Summary so I know the logic has to exist somewhere.


I've found some posts that look similar on Communities but the answers are generally "do this" and I don't know how to "do this".