CA Service Management

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  • 1.  Upgrade Catalog from 14.1.04 to 17.0

    Posted Dec 11, 2017 03:03 AM

    Hi all,

     

    We've recently tasked ourselves with upgrading the service management suite from 14.1 to 17.0 on our DEV environment.
    Whilst upgrading CA Service Catalog (SLCM) from 14.1.04 to 17.0, the task fails at configuring the EEM portion.

    Any advice with what should be done would be highly appreciated.

     

    The logs are as follows:

    2017/12/11 09.38.38.424 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [DeployThread] Deploy Thread - Starting Task task.configuring_eem< Message >Configuring CA Service Catalog - CA EEM
    2017/12/11 09.38.38.424 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [ProgressPage] ProgressPage - Task Changed Configuring CA Service Catalog - CA EEM
    2017/12/11 09.38.38.424 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [ProgressPage] Task State Changed. TaskID: task.configuring_eem,Configuring CA Service Catalog - CA EEM, Old State: pending, New State:running
    2017/12/11 09.38.38.424 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [ProgressUpdateTask] class com.ca.smsi.installui.tasks.ProgressUpdateSLCMConfigureEEM :::: Thread-55
    2017/12/11 09.38.38.424 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [DeployThread] Saving task status to DB for task task.configuring_eem
    2017/12/11 09.38.38.424 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [DeployThread] Saving task 'task.configuring_eem' status to DB ....
    2017/12/11 09.38.38.424 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [DatabasePersister] Saving component install state to database.
    2017/12/11 09.38.38.424 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [DatabasePersister] Insert/Update Parameters: productCode (2); currVersion (17.0); status(running); packageId(task.configuring_eem)
    2017/12/11 09.38.38.424 INFO  [Thread-55] [AbstractProgressUpdate] running Progress Update for SLCM Configure EEM
    2017/12/11 09.38.38.451 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [DatabasePersister] Query Parameters: lower(machineName) - (mycatalogserver); lower(packageid) -  (task.configuring_eem); productCode(2)
    2017/12/11 09.38.38.455 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [DatabasePersister] al_cdb_componentinstallstate count 1
    2017/12/11 09.38.38.461 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [DatabasePersister]  Update to al_cdb_componentinstallstate successful
    2017/12/11 09.38.38.461 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [DeployThread] Task 'task.configuring_eem' status saved to DB ....
    2017/12/11 09.38.38.461 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [Task] Running: Configuring CA Service Catalog - CA EEM
    2017/12/11 09.38.38.461 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [ConfigureSLCMEEM] Configuring SLCM EEM
    2017/12/11 09.38.38.462 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [SLCMHelper]  SLCM installer.properties path C:\Users\mylocalaccount\AppData\Local\Temp\\slcm_installer.properties
    2017/12/11 09.38.38.462 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [SLCMHelper]  SLCM config.properties path C:\Users\mylocalaccount\AppData\Local\Temp\\slcm_config.properties
    2017/12/11 09.38.38.462 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [SLCMHelper]  Service Catalog Installation Location : D:\Program Files\CA\Service Catalog
    2017/12/11 09.38.38.462 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [SLCMHelper]  Service Catalog Default EEM Application nameService Catalog
    2017/12/11 09.38.38.463 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [ConfigureSLCMEEM] SLCM EEM Configuration Command: "D:\Program Files\CA\Service Catalog\scripts\configurator.bat" -c eem -p "C:\Users\mylocalaccount\AppData\Local\Temp\\slcm_config.properties"
    2017/12/11 09.38.38.464 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [ConfigureSLCMEEM] SLCM EEM Configuration Command: "D:\Program Files\CA\Service Catalog\scripts\configurator.bat" -c eem -p "C:\Users\mylocalaccount\AppData\Local\Temp\\slcm_config.properties"
    2017/12/11 09.38.38.480 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [ActiveProcessHolder] Windows Process ID (PID): 9076
    2017/12/11 09.38.38.481 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [ActiveProcessHolder] Start Monitor. Process ID (PID): 9076
    2017/12/11 09.38.43.543 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities] java.util.ServiceConfigurationError: com.sun.tools.attach.spi.AttachProvider: Provider sun.tools.attach.WindowsAttachProvider could not be instantiated
    2017/12/11 09.52.17.829 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities] Exception in thread "main" java.lang.OutOfMemoryError: Java heap space
    2017/12/11 09.52.17.830 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.microsoft.sqlserver.jdbc.TDSReader.mark(IOBuffer.java:5498)
    2017/12/11 09.52.17.831 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.microsoft.sqlserver.jdbc.BaseInputStream.<init>(SimpleInputStream.java:61)
    2017/12/11 09.52.17.831 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.microsoft.sqlserver.jdbc.SimpleInputStream.<init>(SimpleInputStream.java:140)
    2017/12/11 09.52.17.832 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.microsoft.sqlserver.jdbc.ServerDTVImpl.getValue(dtv.java:2998)
    2017/12/11 09.52.17.832 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.microsoft.sqlserver.jdbc.DTV.getValue(dtv.java:206)
    2017/12/11 09.52.17.833 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.microsoft.sqlserver.jdbc.Column.getValue(Column.java:130)
    2017/12/11 09.52.17.833 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.microsoft.sqlserver.jdbc.SQLServerResultSet.getValue(SQLServerResultSet.java:2087)
    2017/12/11 09.52.17.834 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.microsoft.sqlserver.jdbc.SQLServerResultSet.getValue(SQLServerResultSet.java:2072)
    2017/12/11 09.52.17.834 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.microsoft.sqlserver.jdbc.SQLServerResultSet.getObject(SQLServerResultSet.java:2361)
    2017/12/11 09.52.17.835 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.usm.datasource.DBJDBC.fetch(DBJDBC.java:1111)
    2017/12/11 09.52.17.835 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.usm.datasource.DBSource.doSelect(DBSource.java:1402)
    2017/12/11 09.52.17.835 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.usm.datasource.DBSource.doSelect(DBSource.java:1355)
    2017/12/11 09.52.17.836 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.usm.datasource.DBSource.doSelect(DBSource.java:1349)
    2017/12/11 09.52.17.836 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.usm.datasource.DBSource.executeQuery(DBSource.java:1029)
    2017/12/11 09.52.17.836 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.usm.datasource.DBSource.executeQuery(DBSource.java:1007)
    2017/12/11 09.52.17.837 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.usm.datasource.DBSource.executeQuery(DBSource.java:989)
    2017/12/11 09.52.17.837 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.usm.datasource.CommonDB.updateLastIds(CommonDB.java:367)
    2017/12/11 09.52.17.837 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.usm.datasource.CommonDB.<clinit>(CommonDB.java:111)
    2017/12/11 09.52.17.838 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.usm.common.UsmTenantDao.populateSPTenantInCache(UsmTenantDao.java:211)
    2017/12/11 09.52.17.838 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.usm.common.UsmTenantDao.<clinit>(UsmTenantDao.java:202)
    2017/12/11 09.52.17.838 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.catalog.deploy.component.ComponentDeployer.populateSPDomain(ComponentDeployer.java:333)
    2017/12/11 09.52.17.838 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.catalog.deploy.component.ComponentDeployer.<init>(ComponentDeployer.java:77)
    2017/12/11 09.52.17.839 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.catalog.deploy.DeployerFactory.initDeployers(DeployerFactory.java:34)
    2017/12/11 09.52.17.839 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.catalog.deploy.DeployerFactory.getDeployer(DeployerFactory.java:23)
    2017/12/11 09.52.17.839 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.catalog.deploy.CmdDeploymentManager.deployModule(CmdDeploymentManager.java:87)
    2017/12/11 09.52.17.839 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities]     at com.ca.catalog.deploy.Configurator.main(Configurator.java:177)
    2017/12/11 09.52.17.876 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities] Java HotSpot(TM) 64-Bit Server VM warning: ignoring option UseSplitVerifier; support was removed in 8.0
    2017/12/11 09.52.18.082 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 9076
    2017/12/11 09.52.18.083 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [CommonProcessUtilities] Command terminated with exit code: 1
    2017/12/11 09.52.18.083 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [ConfigureSLCMEEM] SLCM Component Configuration Exit Code: 1
    2017/12/11 09.52.18.084 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [ConfigureSLCMEEM] SLCM Component Configuration Exit Code: 1
    2017/12/11 09.52.18.084 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [ConfigureSLCMEEM] Configuring eem failed. Firing Task Error.
    2017/12/11 09.52.18.084 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [ProgressPage] ProgressPage - Task Changed Configuring CA Service Catalog - CA EEM
    2017/12/11 09.52.18.084 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [ProgressPage] Task State Changed. TaskID: task.configuring_eem,Configuring CA Service Catalog - CA EEM, Old State: running, New State:failed
    2017/12/11 09.52.18.085 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [DeployThread] Saving task status to DB for task task.configuring_eem
    2017/12/11 09.52.18.101 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [DeployThread] Saving task 'task.configuring_eem' status to DB ....
    2017/12/11 09.52.18.101 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [DatabasePersister] Saving component install state to database.
    2017/12/11 09.52.18.101 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [DatabasePersister] Insert/Update Parameters: productCode (2); currVersion (17.0); status(failed); packageId(task.configuring_eem)
    2017/12/11 09.52.18.241 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [DatabasePersister] Query Parameters: lower(machineName) - (mycatalogserver); lower(packageid) -  (task.configuring_eem); productCode(2)
    2017/12/11 09.52.18.257 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [DatabasePersister] al_cdb_componentinstallstate count 1
    2017/12/11 09.52.18.288 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [DatabasePersister]  Update to al_cdb_componentinstallstate successful
    2017/12/11 09.52.18.288 INFO  [DeployThread: Configuring CA Service Catalog - CA EEM] [DeployThread] Task 'task.configuring_eem' status saved to DB ....
    2017/12/11 09.52.18.288 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [ProgressPage] ProgressPage - Task Error.
    2017/12/11 09.52.18.288 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [ProgressPage] Task Error. TaskID: task.configuring_eem,Configuring CA Service Catalog - CA EEM
    2017/12/11 09.53.18.786 DEBUG [DeployThread: Configuring CA Service Catalog - CA EEM] [Task] inside initErrMap() generic. This method should be overloaded if possible



  • 2.  Re: Upgrade Catalog from 14.1.04 to 17.0

    Posted Dec 11, 2017 04:25 AM

    Hi Muhammad,

     

    Please confirm if you upgraded EEM to r12.6 before doing the upgrade or if EEM is still an older one, i.e r12.5?

     

    ===

    Kind Regards,

    Brian



  • 3.  Re: Upgrade Catalog from 14.1.04 to 17.0

    Posted Dec 11, 2017 04:43 AM

    Hi Brian,

     

    EEM has been upgraded to version 12.6 as per the screenshot below:



  • 4.  Re: Upgrade Catalog from 14.1.04 to 17.0
    Best Answer

    Posted Dec 11, 2017 09:45 AM

    The solution is to download RO97419. 

     

    Unzip the file.

     

    Navigate to where your CA Service Management is installed:

    D:\Program Files\CA\Service Management Administration\apache-tomcat-7.0.55\work\Catalina\localhost\casm\eclipse\configuration\org.eclipse.osgi\bundles\35\1\.cp\lib

     

    and paste the smsi.jar file overwriting the existing file.

     

    Attempt to re-install the CA Service Management Upgrade.

     

    Also I would recommend that your server have minimum 8 CPU's and 8GB of RAM for this upgrade.