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Resend Ticket Resolution Notification

Question asked by diegolimabsb on Dec 11, 2017
Latest reply on Dec 11, 2017 by diegolimabsb

Hey guys!

 

I need to create a button, or something of the type in the detail_cr form so that the analyst has the possibility to resend the ticket resolution message more than once.

 

I thought of using the manaul notification option to resubmit the resolution message, however, the nf.htmpl page does not allow the html message of the ticket solution to be used, just the manual notification. I thought about using webservice or even macros and events to run this option, but I'm not sure what is the best way to customize this requirement.

 

Did any of you ever have to do something like that?

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