AnsweredAssumed Answered

Select support contact using GR Loader

Question asked by kimj1.1 on Dec 11, 2017
Latest reply on Dec 12, 2017 by Jon_Israel

When using GR Loader to update the support contact on a CI, if there are 2 contacts with the same name, how you do get GR Loader to use a specific one?

For example, if there are 2 contact records for Kim Jones, one is active and the other is inactive, how do I get GR Loader to choose the active record?

It seems to be that the record that is first on the list is the one that GR Loader wants to use, and if that's inactive or belongs to a different tenant the support contact won't be updated.

Outcomes