AnsweredAssumed Answered

SLA Customizations

Question asked by JasonLLM on Dec 11, 2017
Latest reply on Dec 14, 2017 by yona1987

Hello Community,


Some customer just got a bit creative and shoot us the following requirement:


-When an user open a tickets, SDM should ask him a series of questions and based on the answer SDM should set the priority of the ticket and the SLA.


Based on the knowledge i have i don't see this very likely to achieve without doing some serious customizations, and even doing customizations it seems too difficult to achieve.


Any toughts?