hi guys, any of you has tried to get knowledge documents through web services using the search method? I tried using this documentation but always return a faulty error code, can you help me?
1. See a similar post\thread:
Problem with WebServices and KT
2. I also noted that your sortBy property\attribute seems to be incorrect. It should be RELEVANCE not RELVANCE. This is probably why you get the 'bad name' error
Can you please confirm the version and patch level of Service Desk you are using.
Also, please check the stdlog file in NX_ROOT\log and see if any messages are generated when you make the web services call.
Thanks, It works
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk"> <soapenv:Header/> <soapenv:Body> <ser:search> <sid>772481748</sid> <problem>internet</problem> <resultSize>10</resultSize> <properties>TITLE,DOC_TYPE_ID,HITS</properties> <sortBy>RELEVANCE</sortBy> <descending>1</descending> <relatedCategories>1</relatedCategories> <searchType>1</searchType> <matchType>0</matchType> <searchField>15</searchField> <categoryPath>1</categoryPath> <whereClause></whereClause> <maxDocIDs>10</maxDocIDs> </ser:search> </soapenv:Body></soapenv:Envelope>
Retrieving data ...