This document can also be viewed at https://support.ca.com/us/knowledge-base-articles.TEC1646713.html
To see more documents like this, check out our TDM knowledge base here CA Test Data Manager
Issue:
When trying to connect to the TDM Portal, we are receiving the following error message:
HTTP Status 404 - /TestDataManager/ - the requested resource is not available - Apache Tomcat /8.X.XX
We have verified that the TDM Portal, Orient DB, and Tomcat services are running. We are able to connect to and access the repository database and Datamaker. The URL being used is correct with ports specifically for TDM Portal, and we are using a supported browser.
After enabling debugging using these instructions and looking at the logs, we are seeing the following error:
Login failed for user 'tester'. Reason: The account is disabled.
Is it possible to change that user and enter in a new password?
Environment:
CA Test Data Manager (TDM)- Portal
Cause:
The account is disabled error means that the account the Portal was initially installed with has changed and is no longer available. You will need to change this user and password in the application.properties file.
Resolution: