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Action Macro in Classic Workflow to set Group in Request Tickets

Question asked by support922.922 on Dec 14, 2017
Latest reply on Jan 18, 2018 by camja06

Hi All,

We are using SDM 17.0 and the classic workflow for Request tickets.
I would like to set Group in Group field(assignee) in Request automatically
when the status on Workflow Task is Completed. We click on status "Completed" within Workflow Task
and select the option "Update Actions on True" and select Action Macro which is Request/Incident/Problem Workflow Task object type, but no Action Macro available to apply.
We have never created Action Macro, I run command pdm_extract to export Action Macro from Spell_Macro table
but I don't know how to create fragment code for macro, Could anyone assist me with create macro fragment please?

 

Thanks and Regards,

Komgrit

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