AnsweredAssumed Answered

Incident Template Search Not Working

Question asked by jlhawley on Dec 14, 2017
Latest reply on Dec 15, 2017 by Jon_Israel

We have a P2 incident ticket templates (that are active) that was created and here is what is happening when we search for it (all steps have attachments):


     1. Create new incident from template don't see them

     2. Select Show Filter and just select P2 (no other changes) and search and they come up

     3. Go back to Show Filter, remove the P2 (so now back to default), search, and they still show up

     4. Close the search window and we have to start this whole process over again


Question: Is there a way to determine if the Create New Incident from Template selected on the File Menu is correctly; providing the correct parameters to the search?