CA Service Management

Hi everyone,

I'm creating a Web Form to open a report when the user access the report tab on SDM.

I've created the Web Form:

Path's report and report name:

But when I've tried to execute the Web Form, the error occurred:

I know that is permition, but I couldn't find where is. Anyone knows which permission I have to give to open the report?

Thanks.

Regards,

Felipe Nunes

hi

I don't think you need the [Public+Folders] as this is already the root path

My 2 cents

/J

Hi Felipe,

I hope that you will benefit from this document for execution of web form from BOXI to SDM.

https://support.ca.com/us/knowledge-base-articles.tec495179.html

Thanks and Regards,

Maheshwar Kusuma

Felipe.........

Please try removing [Public+Folders] from the Resource path and see if that makes a difference.

Hey Felipe. 

As Paul and Jerome mentioned, [Public+Folders] is already part of the root path for reports, so you can try removing that. OOTB we just specify the next folder under Public:

For Example:

$BOServerURL?sPath=[CA+Reports],[CA+Service+Management],[CA+Service+Desk],[Change+Order],[Aging]&sDocName=Active+Change+Orders+Aging+by+Priority+for+Categories&sViewer=html

Regards, 

Brandon Persad

First of all, I'd like to thank.

I've configured as you guys said, removing the [Public+Folders], but still no working. Appears the same error message.

I guess the error is related with some configuration, because when I execute the web form "Overall Summary" ( I guess this web form is OOTB) , the error doesn't occur. See below:

Regards,

Felipe Nunes

Felipe........

Please provide a screenshot showing the entire Report Document Library in BOXI Infoview.

Paul,

Sorry about this question, but where Could I find the Report Document Library in BOXI Infoview?

Felipe.......

Login to Infoview and select the Document which shows the report folder structure.

I would like to see how you have the folders setup in CABI.

Paul,

Is It this information?

Regards,

Felipe Nunes

Yes it is - thanks.

Try placing a copy of the custom report in the OOTB 'CA Reports->CA Service Management->CA Service Desk' folder in Infoview.

Then update the Report Definition within SDM and see if that changes the behavior

Paul,

The problem was solved.

We did 2 alters:

1) remove the caracter "-" from the web form's name

2) change the report's name to a shorter name.

After that, the web form has worked at report's tab.

Thank you for support.

Regards,

Felipe Nunes

Felipe.

That is great news.

Glad everything is working now

Have you cleared the webcache? Check if that make any difference!

Maheshwar,

I've cleared the browser cache and I've run the commad pdm_webcache and it's still not working.