CA Service Management

HI All

I configured the SDM in Advance Availability Mode with F5 load balancer.

however system is configured with SSL and SDM publish online.

now system is working fine but the attachments are not working.

can anyone have any suggestion

Hi Muhammad - have you configured and implemented SSL for both Tomcat and IIS?  

What URL and port is the F5 load balancer pointing to on the APP servers?

Most likely its not working because SSL is not configured somewhere, or the proper servlet path is not set on the repository or server configuration records, thus it may be attemping to go from SSL to non-SSL, which all modern browsers block.

Let us know,
Jon I.

Hi Muhammed,

See if you have followed this document to correct this behavior

https://support.ca.com/us/knowledge-base-articles.tec1067976.html

Let me know if this helps.

what error to you get when trying to upload/download?

As mentioned this is many time due to SSL config and to make sure that the attachment servlet path on you BG server configuration is correctly set to you public address.

Hope this help

/J

Thanks Jon / Jerome

I need to add the SSL however if you do the redirection then we need to add the redirection link like 

https://redirectionlink.com/CAisd/UploadServlet.

Regards

arif 

Are you using IIS as your web server? Please note that attachments are processed through an applet using the Tomcat server. If you have configured IIS to use SSL have you configured Tomcat for SSL as well?