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priorities selection based on category

Question asked by Sunilpatel on Dec 17, 2017
Latest reply on Dec 22, 2017 by Sunilpatel

Hello Everyone,

currently we have priorities (p1-1hr,p2-12hr,p3-24hr) which is selected based on the Impact and Urgency.priority is read only.


Now we have to add priorities (c1-1hr,c2-6hr,c3-12hr) for New Categories, which will be also based on Impact and Urgency.

Based on New categories, how to define New priorities(c1,c2,c3) and select priority based on Impact and Urgency.


Jon_Israel

napa08

sirha02

 

Regards

Sandeep kr

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