Clarity

  • 1.  Proxy trouble

    Posted Dec 18, 2017 10:27 AM

    I have an user that configured a proxy setting for a wide period 06/01/2017 to  01/31/2018 (Mary is Joseph´s proxy for example) but Joseph´s leave the organization without change the configuration and then I need to know (like administrator) how can I do to break the link between Mary and Joseph accounts.  

     

    Please help me

     

    Regards,

     

    Cira



  • 2.  Re: Proxy trouble
    Best Answer

    Broadcom Employee
    Posted Dec 18, 2017 10:35 PM

    Hi Cira,

     

    If  Joseph account is available, ask him to remove his proxy settings.

    If his account is already inactive, make it activate and reset password, and administrator login ppm with his account and remove Joseph's proxy setting. After that, make his account deactivate again.

     

    You are able to see proxy data in CMN_SEC_USERS table.  Try to check Mary's data in CMN_SEC_USERS table.

    You will find following columns and data.

    PROXY_USER_ID   (Joseph's resource id)

    START_DATE          (Proxy start date)

    END_DATE              (Proxy end date)

     

    I don't recommend to overwrite above columns with NULL value because it maybe cause any side effect.

     

    Regards,

    Shoichi

     



  • 3.  Re: Proxy trouble

    Posted Dec 19, 2017 09:34 AM

    Thank you Shoichi,

     

    Where can I access CMN_SEC_USERS? . We have 15.3 SAAS CAPPM

     

    Regards,

     

    Cira



  • 4.  Re: Proxy trouble

    Broadcom Employee
    Posted Dec 19, 2017 12:54 PM

    Hi

     

    For SAAS customer, you should have DB read-only access. You don't have an access to update the information in the database.

     

    Shoichi already provided alternative solution to update the information from user account settings.

     

     

    Thanks

    Senthil



  • 5.  Re: Proxy trouble

    Posted Dec 19, 2017 01:10 PM

    I don´t have access to user account because we use Single Sign on authentification.

     

    Anyway, ,

    CiraI will try to ask for help to our CA contact.

     

    Thank you so much,

     

    Cira



  • 6.  Re: Proxy trouble

    Broadcom Employee
    Posted Dec 19, 2017 01:16 PM

    You can disable the External Authentication for the corresponding users from admin --> Resources and reset the password.

    So you can login the application via clarity authentication. Not SSO.

     

    Thanks

    Senthil

     



  • 7.  Re: Proxy trouble

    Posted Jan 05, 2018 02:20 PM

    Thank you