AnsweredAssumed Answered

"RHEL 7.x SiteMinder Agent Unable to determine SiteMinder agent configuration file path."

Question asked by spistone on Dec 20, 2017
Latest reply on Dec 28, 2017 by masvi10

Hi all,

we're encountering an issue starting WebAgent R12.51CR08 64bit on Apache 2.4.6/RHEL 7.

 

The WA doesn't start and we're stuck wit the error below in the Apache error_log:

[20/Dec/2017:13:27:33] [Error] SiteMinder Agent Unable to determine SiteMinder agent configuration file path. /etc/httpd/conf/WebAgent.conf

[20/Dec/2017:13:27:33] [Warning] SiteMinder Agent SiteMinder agent has encountered initialization errors and will not service requests.

 

Trace and WA logs are not available because the agent fails to produce them.

 

We already tried the solution provided in the KB link on below without success:

https://support.ca.com/us/knowledge-base-articles.tec1340867.html

 

We defined CA variables as below, in the head of systemctl httpd script:

### Siteminder Variables

NETE_WA_ROOT=/opt/siteminder/webagent
NETE_WA_PATH=/opt/siteminder/webagent/bin
CAPKIHOME=/opt/siteminder/webagent/CAPKI
LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/opt/siteminder/webagent/bin
PATH=$PATH:/opt/siteminder/webagent/bin

 

The Apache WS starts as apache user, the webagent it was correctly installed without issues and it's owned by apache user as well. You can see below permissions of the WebAgent.conf file:

-rw-rw-r-- 1 apache apache 997 14 dic 17.11 WebAgent.conf

 

These are environment details: 

_____________________________________________________________________________________________

Policy Server: FullVersion=12.51.8.1542 OS: RHEL 6 - 2.6.32-642.1.1.el6.x86_64 (Adminui,PServer & PStore are installed on the same server)

WebAgent: OS: RHEL 7 - 3.10.0-693.5.2.el7.x86_64 FullVersion=12.51.8.1542 (64bit)

WebServer: Server version: Apache/2.4.6 (Red Hat Enterprise Linux)

                     Server built: Oct 3 2017 09:37:04

                     Server's Module Magic Number: 20120211:24

                     Server loaded: APR 1.4.8, APR-UTIL 1.5.2

                     Compiled using: APR 1.4.8, APR-UTIL 1.5.2

                     Architecture: 64-bit Server

                     MPM: worker _________________________________________________________________________________________________________

 

 

Outcomes