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Attachment Sync Restriction On CA Service Desk

Question asked by Pankaj Karmakar on Dec 20, 2017
Latest reply on Dec 21, 2017 by Jon_Israel

Hi Team,

 

OOTB attachment sync is enable in CA Service Desk to copy the attachment from CA Service Desk to CA Service Catalog.As well as we have custom process to copy the attachment from CA Service Catalog to CA Service Desk.

Now when we are attaching something in Catalog it will sync properly in CA SDM but since OOTB attachment sync is enable in CA SDM it will again re-attaching to Catalog.

My query is, is there any way to restrict the sync attachment from SDM to Catalog if attachment is coming from Catalog?

 

Best Regards,

Pankaj

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