CABI Probe 3.2
CA UIM 8.5.1
CA UMP 8.5.1
Installation of cabi was successful, cabi url is visible in UMP.But cabi summary dashboard keeps showing opening sign. PFA Screen print. Tried to open in firefox but same.
Did you deploy the correct version of wasp_language_pack on UMP? If not, you should do it and restart UMP.
Can you please try:
Is this an external or bundled CABI?
does the dashboard open successfully if opened in Jaspersoft?
do you see any errors in the CABI probe log?
Did you deploy the updated cabi portlet to UMP?
Did you update the unified dashboards menu in UMP ?
1. Confirm the cabi_ump 3.20 package is deployed to the UMP robot. Open Controller Gui > Status > installed Packages
2. Check that the UMP can find the cabi probe – this is something that occurs rarely. The way to identify this problem is to observe that the “CABI URL (full)” field in portlet preferences for the cabi portlet is empty. you can work that around this by adding a configuration file entry to wasp on the UMP system to point UMP at the full probe address where your cabi probe is installed (/setup/cabi = /domain/hub/robot/cabi).
3. Check if the UIM Summary dashboard link is not working. This is a known case-sensitivity issue (the path to the dashboard as we shipped it out of the box contains /public/ca/UIM and should be /public/ca/uim) and should be fixed in the next release.
I'd expect one of the above steps to resolve this issue, any questions please let me know.
Kind regards, Ryan
I recently updated the UIM to 9.0.2. I had previously been running the cabi probe version 3.2. However, now I have reinstalled the latest cabi probe version on a UIM robot. the probe version is 3.32 I believe.
It is installed correctly and no errors are reported as per the log. However, when I navigate to the CABI summary dashboard nothing comes up and the CABI URL field is empty when we go into the preferences of the portlet. I tried doing what you have suggested above but doesn't work for me unfortunately.
Could you please shed some more light on how to resolve this issue and you know point the UMP to the cabi instance ?
It will help us a great deal.
1. Open the wasp probe in Raw Configure (where the UMP is running) -> setup -> add a new key:
key name: cabi key value: /domain/hub/robot/cabi
Note: You can gather the probe address by right clicking on the cabi probe -> Edit (very bottom of menu in IM) -> Copy to Clipboard -> go to note pad and paste.
2. Save the wasp config, the wasp will restart.
3. Redeploy the ump_cabi v3.32 to the UMP robot.
4. Clear browser cache and retry the CABI dashboards.
If this fails I would suggest raising a new support ticket for us to investigate further, you can request it to be routed to me.
Many thanks, Ryan
I have done what you have recommended. However, still it is the same. I have opened a new support ticket. The case number is 01244220. Please have a look.
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Hi Muhammad Subhan,
Even I get the same error which you have received. Did you get any fix for it ?
Well apparently, you need to go into the raw configure of the UMP wasp probe and in the "ump_common_ section
add a new key:
once the settings are applied the wasp restarts and it works, atleast it did work in my case.
Hope it helps
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