CA Service Management

we have requirement regarding showing incident transfer from and incident transfer to column in view records of a dash board.   i have made two series open tickets and  close tickets please guide any possibility

Any one please reply and guide about the above query 

Hello Usman,

Please specify the following:

- What specifically should this dashboard entry be depicting regarding the "incident transfer from" and "incident transfer to" columns.  Are these columns depicting a given contact record that the incident was transferred from and/or transferred to?  Is it a date stamp value?

- Please provide further details about this dashboard.  Is it a display of records in Service Desk on the list_in.htmpl form?  Is it a custom Jasper report?  Are you building this from an existing source or is this a completely new display being developed?

- What happens if a given incident has been transferred multiple times?  For instance, for incident 1234, if it had been transferred 5 times, should there be 5 separate entries for each instance that the same incident was transferred?

Finally, you mentioned something about " two series open tickets and  close tickets " cases concerning this.  What were those cases?  Do you have their ticket numbers available?

Dear David 

in the our Xtraction dash board we have a  tree component which shows  incidents of the certain group. there are sub component  open close and transfer incidents  as per the incidents status. our client required  two coulmn  in transfer components like if Group A  transfer an incident no 1234 to group B then this incidents shows in transfer from column that incidents number 1234 transfer from A  and incindent transfer to shows this ticket