Clarity

  • 1.  Menu of PPM system is not linkable or clickable

    Posted Dec 25, 2017 02:14 AM

    Hello All,

     

    Please help me for my system is not working well and users can’t  be working almost stop using .

     

    The Menu of PPM system (15.3) is not working well and not linkable or clickable .

    Best Regards

     

     

    ,Home Page

     



  • 2.  Re: Menu of PPM system is not linkable or clickable

    Broadcom Employee
    Posted Dec 25, 2017 02:22 AM

    Hi Jarrar-Moh,

     

    Could you try to clear your browser cache?

    Is there any error messages in app-ca.log and app-system.log?

     

    Regards,

    Shoichi



  • 3.  Re: Menu of PPM system is not linkable or clickable

    Posted Dec 25, 2017 02:25 AM

    In system log I have the below Error

     

    2017/12/25 09:43:49.836 | Dec 25, 2017 9:43:49 AM com.ca.platform.osf.object.odata.ClarityODataServletHelper handle
    2017/12/25 09:43:49.842 | SEVERE: exception: java.lang.RuntimeException: Cannot Determine TenantInstance in Multitenant Mode.
    2017/12/25 09:43:49.849 | java.lang.RuntimeException: Cannot Determine TenantInstance in Multitenant Mode.
    2017/12/25 09:43:49.854 | at com.niku.union.utility.MultitenancyErrorReportingHelper.reportError(MultitenancyErrorReportingHelper.java:195)
    2017/12/25 09:43:49.862 | at com.niku.union.utility.UtilityThreadLocal.reportFailureError(UtilityThreadLocal.java:909)
    2017/12/25 09:43:49.868 | at com.niku.union.utility.UtilityThreadLocal.getTenantInstance(UtilityThreadLocal.java:864)
    2017/12/25 09:43:49.874 | at com.niku.union.utility.UtilityThreadLocal.getTenantId(UtilityThreadLocal.java:804)
    2017/12/25 09:43:49.880 | at com.niku.union.utility.caching.CacheController$TenantCache.getTenantId(CacheController.java:2180)
    2017/12/25 09:43:49.886 | at com.niku.union.utility.caching.CacheController$TenantCache.getCache(CacheController.java:2200)
    2017/12/25 09:43:49.893 | at com.niku.union.utility.caching.CacheController$TenantCache.get(CacheController.java:2223)
    2017/12/25 09:43:49.900 | at com.niku.union.utility.caching.CacheController$TenantCache.access$600(CacheController.java:2155)
    2017/12/25 09:43:49.906 | at com.niku.union.utility.caching.CacheController.get(CacheController.java:420)
    2017/12/25 09:43:49.912 | at com.niku.union.utility.caching.LazyCache.rawGet(LazyCache.java:125)
    2017/12/25 09:43:49.917 | at com.niku.union.utility.caching.LazyCache.get(LazyCache.java:60)
    2017/12/25 09:43:49.922 | at com.niku.union.web.filter.XSSRequestHelper.escapeXSS(XSSRequestHelper.java:32)
    2017/12/25 09:43:49.928 | at com.niku.union.web.filter.XSSRequestWrapper.getParameter(XSSRequestWrapper.java:125)
    2017/12/25 09:43:49.934 | at com.niku.union.web.filter.RequestTenantIdExtractor.getTenantIdForRequest(RequestTenantIdExtractor.java:88)
    2017/12/25 09:43:49.941 | at com.ca.platform.osf.object.odata.ClarityODataServletHelper.handle(ClarityODataServletHelper.java:114)
    2017/12/25 09:43:49.948 | at org.restlet.ext.servlet.ServerServlet.service(ServerServlet.java:1117)
    2017/12/25 09:43:49.954 | at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
    2017/12/25 09:43:49.959 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230)
    2017/12/25 09:43:49.965 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
    2017/12/25 09:43:49.972 | at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
    2017/12/25 09:43:49.977 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
    2017/12/25 09:43:49.984 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
    2017/12/25 09:43:49.990 | at com.niku.union.web.filter.ResponseHeaders.doFilter(ResponseHeaders.java:62)
    2017/12/25 09:43:49.996 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
    2017/12/25 09:43:50.002 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
    2017/12/25 09:43:50.009 | at com.niku.union.web.filter.ClarityContentFilter.doFilter(ClarityContentFilter.java:153)
    2017/12/25 09:43:50.015 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
    2017/12/25 09:43:50.022 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
    2017/12/25 09:43:50.028 | at com.niku.union.web.filter.XSSFilter.doFilter(XSSFilter.java:88)
    2017/12/25 09:43:50.032 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
    2017/12/25 09:43:50.039 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
    2017/12/25 09:43:50.045 | at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:138)
    2017/12/25 09:43:50.051 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
    2017/12/25 09:43:50.058 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
    2017/12/25 09:43:50.064 | at com.niku.union.web.filter.TenantSetupFilter.doFilter(TenantSetupFilter.java:55)
    2017/12/25 09:43:50.070 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
    2017/12/25 09:43:50.077 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
    2017/12/25 09:43:50.083 | at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:45)
    2017/12/25 09:43:50.088 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
    2017/12/25 09:43:50.095 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
    2017/12/25 09:43:50.101 | at org.apache.catalina.filters.AddDefaultCharsetFilter.doFilter(AddDefaultCharsetFilter.java:88)
    2017/12/25 09:43:50.108 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
    2017/12/25 09:43:50.115 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
    2017/12/25 09:43:50.121 | at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198)
    2017/12/25 09:43:50.127 | at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
    2017/12/25 09:43:50.132 | at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:478)
    2017/12/25 09:43:50.139 | at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
    2017/12/25 09:43:50.144 | at com.niku.union.web.valves.ErrorPageRedirectValve.invoke(ErrorPageRedirectValve.java:63)
    2017/12/25 09:43:50.150 | at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:624)
    2017/12/25 09:43:50.157 | at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
    2017/12/25 09:43:50.163 | at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:341)
    2017/12/25 09:43:50.168 | at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:799)
    2017/12/25 09:43:50.174 | at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
    2017/12/25 09:43:50.180 | at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:861)
    2017/12/25 09:43:50.186 | at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1455)
    2017/12/25 09:43:50.192 | at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
    2017/12/25 09:43:50.198 | at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    2017/12/25 09:43:50.203 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    2017/12/25 09:43:50.209 | at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    2017/12/25 09:43:50.215 | at java.lang.Thread.run(Thread.java:745)



  • 4.  Re: Menu of PPM system is not linkable or clickable

    Posted Dec 25, 2017 02:28 AM
      |   view attached

    Please find the attached "App-System.log"

    Thank you for your support

    Attachment(s)

    zip
    app-system.log.zip   183 KB 1 version


  • 5.  Re: Menu of PPM system is not linkable or clickable

    Broadcom Employee
    Posted Dec 25, 2017 02:44 AM

    Hi Jarrar-Moh,

     

    I found the following error messages.

    The ajp 8009 port seems to be used by other process. Could you identify the process of 8009 port?

    If you can identify the process of 8009 port, please stop it and restart ppm again.

    (It maybe jasper report server? Did you run jasper in the same box of ppm?)

     

    ---------------

    SEVERE: Failed to initialize end point associated with ProtocolHandler ["ajp-nio-8009"]
    2017/12/25 08:15:35.057 | java.net.BindException: Address already in use: bind

    ----------------

     

    Regards,

    Shoichi



  • 6.  Re: Menu of PPM system is not linkable or clickable
    Best Answer

    Posted Dec 25, 2017 02:50 AM

    My Friend,

     

    I am so sorry to distribute you.

    first of all thank you and now working after i did

    1 - com.niku.bpm with debug in CSA 

    2 - admin warmup -url http://<CAPPM>/niku/nu -user admin -password **** -verbose

     

    Best Regards,



  • 7.  Re: Menu of PPM system is not linkable or clickable

    Broadcom Employee
    Posted Dec 25, 2017 03:12 AM

    Hi Friend,

     

    Thank you for update. It is good news! 

     

    Regards,

    Shoichi