Clarity

Hi,

We have a requirement to send a reminder when an assignee has not provided status on Action Item sent by a process. We have tried two options. 

1. Set Post Condition as Step.send_ai Days elapsed since step began > 1. Process is not moving to next step even after the condition is met.

2. Used Escalation feature in Process. Test condition given: Escalation Type: None; Initial Grace Period: 5 Minutes; Subsequent Grace Period: 10 Minutes. The process is getting failed with the following error. Error getting job 50160
com.niku.union.exceptions.SchedulerException: No such job with id 50160

We think this can be achieved using Escalation feature in the process. If anybody has worked on similar requirement, please share your approach.

Regards,

Jana

Hi Jana, 

The error message that you shared indicates a job was processing and has had its schedule cancelled and deleted before the job reached completed status. At the time the job does reach completed status, the job scheduler tries to lookup the job schedule to see if it needs any rescheduling, but is no longer able to find the entry that had been manually deleted.

Thanks,

Abhisek Dhar