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Process Escalation

Question asked by rbnjana on Dec 26, 2017
Latest reply on Dec 27, 2017 by Abhisek

Hi,

 

We have a requirement to send a reminder when an assignee has not provided status on Action Item sent by a process. We have tried two options. 

 

1. Set Post Condition as Step.send_ai Days elapsed since step began > 1. Process is not moving to next step even after the condition is met.


2. Used Escalation feature in Process. Test condition given: Escalation Type: None; Initial Grace Period: 5 Minutes; Subsequent Grace Period: 10 Minutes. The process is getting failed with the following error. Error getting job 50160
com.niku.union.exceptions.SchedulerException: No such job with id 50160

 

We think this can be achieved using Escalation feature in the process. If anybody has worked on similar requirement, please share your approach.

 

Regards,

Jana

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