AnsweredAssumed Answered

Catalog sending Automatic Rejection emails

Question asked by stephen.thurman on Dec 28, 2017
Latest reply on Jan 4, 2018 by stephen.thurman

Some of our requests take a long time to get fulfilled, but Service Catalog seems to be sending "Last warning before request is automatically rejected" emails after a ticked has been created in SDM.

Now, as far as I can see, in every case, a request has gone beyond a 30 day time period before getting approved. So I can understand why an email is getting sent to a person to do something, but then the same person is getting another email 30 days later (so, 60 days).

Why is that?

I have checked the Event/Rules/Actions, but I can't seem to find the event that's firing this email. But there are hundreds so I could be just missing it.

Could it be SDM? Is it because in SDM the ticket is still open?


Any advice?