AnsweredAssumed Answered

re-auto assign a ticket when a request area is changed on the ticket without hitting the re-auto assign tab.

Question asked by Kanvenu01 on Dec 29, 2017
Latest reply on Jan 2, 2018 by Paul_Coccimiglio

Hi Team, we know that we can auto-assign the ticket when a request area is selected. we need to re-auto assign a ticket when a request area is changed on the ticket without hitting the re-auto assign tab. Is there any process for achieving this functionality. at an average we open and close requests more than 500 a day. teams working on the ticket may change the request area as per the team working on it. Please let us know the possible solution without hitting the re-auto assign button manually. Regards, Venu


Outcomes