DX Unified Infrastructure Management

I'm getting this error in my browser when I try to view an alarm in a custom dashboard in UMP.

I have tried different browsers. I'm running version 8.31 of UIM

An unknown error has occurred.
Refreshing your browser may resolve the issue.

Details:
com.firehunter.ump.exceptions.DataFactoryException : Received status (11) on response (for sendRcv) for cmd = 'getUdmDatabaseUrl'

Stack Trace:
(11) command not found, Received status (11) on response (for sendRcv) for cmd = 'getUdmDatabaseUrl'
at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:597)
at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:170)
at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:261)
at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:218)
at com.nimsoft.udm.utilities.nimbus.UdmNimbusUrlLocator.getUdmUrl(UdmNimbusUrlLocator.java:34)
at com.firehunter.usm.DataFactory.initializeServices(DataFactory.java:179)
at com.firehunter.usm.DataFactory.init(DataFactory.java:148)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421)
at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183)
at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503)
at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884)
at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121)
at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158)
at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44)
at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67)
at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146)
at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278)
at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.firehunter.ump.auth.InvalidHttpSessionFilter.doFilter(InvalidHttpSessionFilter.java:29)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:73)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at sun.reflect.GeneratedMethodAccessor1015.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.liferay.portal.kernel.bean.ClassLoaderBeanHandler.invoke(ClassLoaderBeanHandler.java:67)
at com.sun.proxy.$Proxy812.doFilter(Unknown Source)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:73)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:168)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:96)
at com.liferay.portal.kernel.servlet.PortalClassLoaderFilter.doFilter(PortalClassLoaderFilter.java:72)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:84)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)

does anyone know how to fix this issue?

Regards 

Terje

Do you have a firewall between UMP and UIM Server? It seems the port to communicate with UDM is blocked (or udm probe is down). Can you check this?

Hi

The UMP and UIM server is installed on the same server, so there is no FW between them.

Chris, we should move this to UIM community if it's for that product.  please confirm. 

Hi MelissaPotvin, yes, it's UIM related, you can move!

Hi terje.sebu

You can check this

https://support.ca.com/us/knowledge-base-articles.TEC000005285.html

hope this helps.

Hi

We are not using any special characters in the password

Hi terje.sebu

Could you try deactivate and activate udm_manager probe and then deactivate and activate wasp probe and try again,

If possble, create a UIM ticket.

Hi

Thank you.

I will try to deactivate/activate the probes to see if that fix the problem. If not, I will create a UIM ticket.

Hello Terje, can you please increase the java memory for the udm_manager probe in the raw configuration startup option java_mem_max and deactivate / activate the probe.

Kind regards,

Britta Hoffner

CA Support