CA Service Management

Hi All ,

We are trying to update the incident ticket using REST API using the ref_num value but that does not seems to be working, however when we use cr value that works fine.

could you let us know if using ref_num for PUT method is possible ?

also suggest us the document which can help us in future.

Even though it is not officially supported, see documentation

the following seems to work for ref_num=43

Hope this helps.

Regards

...........Michael

One more question for you Michael

can we also update the "affected_service" on an ticket using @coman_name attribute ?

if yes please help me with some example

Hi.

I'm not aware of such a capability. You first need to get the internal id of the referenced record with a simple GET request using the COMMON_NAME (be aware, that the common name must be unique to have that working), and then  you can use this id to set the SREL Attribute in the ticket.

Regards

...........Michael

thanks for the response Michael