AnsweredAssumed Answered

Update existing Incident ticket using REST API

Question asked by kgaurav.contractor on Jan 4, 2018
Latest reply on Jan 8, 2018 by kgaurav.contractor

Hi All ,


We are trying to update the incident ticket using REST API using the ref_num value but that does not seems to be working, however when we use cr value that works fine.


could you let us know if using ref_num for PUT method is possible ?

also suggest us the document which can help us in future.