CA Service Management

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  • 1.  CA Service Desk Manager Integrations Best Practices  Volume 1

    Posted Jan 04, 2018 01:39 PM

    Does anyone have a copy of the CA Service Desk Manager Integrations Best Practices

    Volume 1 ?



  • 2.  Re: CA Service Desk Manager Integrations Best Practices  Volume 1
    Best Answer

    Broadcom Employee
    Posted Jan 04, 2018 01:56 PM
      |   view attached

    Joni........

     

    I have attached the Integration Guide that you asked for.

    Attachment(s)

    pdf
    CA_Service_Desk_Integrations_Vol_1_ENU.pdf   6.79 MB 1 version


  • 3.  Re: CA Service Desk Manager Integrations Best Practices  Volume 1

    Posted Jan 04, 2018 02:13 PM

    Thanks Paul for your fast reply !



  • 4.  Re: CA Service Desk Manager Integrations Best Practices  Volume 1

    Posted Jan 04, 2018 02:21 PM

    I see that the integration of CA SDM with CA PPM requires the CA Catalyst connector for CA Clarity PPM (CA Clarity PPM connector). Is it still available ?



  • 5.  Re: CA Service Desk Manager Integrations Best Practices  Volume 1

    Broadcom Employee
    Posted Jan 04, 2018 02:33 PM

    Joni.......

    I would suggest that you raise the question regarding the PPM Connector on the Clarity PPM Community