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  • 1.  Auto-Delegate: Two users can approve

    Posted Jan 08, 2018 11:22 AM

    Question about Auto-Delegation.

    When a user has set up auto-delegation to another user, do BOTH people get an email AND can BOTH people approve the request?

    I was under the assumption that was not the case. That the original approver would not receive and email and could not approve anything. 



  • 2.  Re: Auto-Delegate: Two users can approve
    Best Answer

    Broadcom Employee
    Posted Jan 09, 2018 03:18 AM

    Good Morning Stephen.
     
    Please check this tecdoc TEC1015208:
    https://support.ca.com/us/knowledge-base-articles.TEC1015208.html
     
    And check the Additional Information pages in there:
    Further information on editing and adding users is here:
    https://docops.ca.com/ca-service-management/17-0/en/administering/configuring-ca-service-catalog/manage-users-and-assign-roles/step-1-manage-users
     
    Further information on Delegating a Catalog is here:
    https://docops.ca.com/ca-service-management/17-0/en/using/request-management/request-management-using-ca-service-catalog/delegate-catalog
     
    Finally, further information on how to Delegate or Auto-Delegate a Request Pending Action can be found here:
    https://docops.ca.com/ca-service-management/17-0/en/using/request-management/request-management-using-ca-service-catalog/manage-requests-pending-action/delegate-or-auto-delegate-request-pending-action
     
    And let us know whether this helps you further on this subject.
     
    Thanks and kind regards, Louis van Amelsfort.



  • 3.  Re: Auto-Delegate: Two users can approve

    Broadcom Employee
    Posted Jan 12, 2018 03:45 AM

    Good Morning Stephen.

     

    Are you okay with this one?

    And when yes, may I ask you to them hit the 'mark correct', to kind of close this thread?

     

    Thanks in advance and kind regards, Louis.