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Set default priority for a particular tenant

Question asked by chiragmunje on Jan 8, 2018
Latest reply on Jan 10, 2018 by Brian_Mathato

We need to set a different default priority for a particular tenant for incident tickets only.

The default priority for all tickets has been set from priority calculation.

If we set a different combination of default urgency and impact from data partition for roles specific to that tenant it does not override the system default set from priority calculation.

Is there any other way to achieve this?

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