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Can we stop mail notifications based on users grade?

Question asked by tims.registration on Jan 9, 2018
Latest reply on Jan 12, 2018 by David-Ng



We want to stop mail notification for users having higher grade in CA SDM . (for e.g :- users with high grade should not get mails when the status of the ticket is changed). Is it possible to do the same? Can anyone help us with the solution