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Not able to login service desk. Shows CGI time out

Question asked by Maheswari.K on Jan 9, 2018
Latest reply on Jan 9, 2018 by David-Ng

Hi,

 

One of our user is not able to login CA service desk. After entering the login and password after some time it is showing CGI timeout error.

LDAP is enabled in the service desk.

He was able to access service desk earlier. Recently he has changed the NT (AD) password. After that he is facing this problem. 

Can anybody help us to fix this issue. Thanks.

 

Maheswari.K

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