CA Service Management

Hi,

My client is migrating to Servicenow and will go Live in a month time and would suggestion on below.

After Go_live, we still want to track the existing requests , approvers should be able to approve but disbale the permission to place a new request.

I know we can remove the submit with Access Control: Add Request but this shows the service. I want to disbale click on the category as well.

Do we have any easy way to get this done.

Regards,

Sharath.M

Sharath - is this for Service Desk or Service Catalog?

For Service Desk, you would need to remove the ability to create requests via function access on the roles.

Jon

Hello Jon,

Sorry, I was referng to only Service catalog at this moment.

/Sharath.M

No worries - I will defer this one to the Catalog folks as I am not familiar with how their permissions/access control is set up.

Thanks

Jon

You can always mass update the Availability date of every offering