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Add activity log to ticket with custom activity attribute

Question asked by johnv on Jan 10, 2018
Latest reply on Jan 12, 2018 by camja06

We're using macro action "Add activity log - SLA Expired" attached to Service Type event to add an activity log when Ticket's service type is affected. This Macro use  a Spel Function find_msg(63, 13, event_tmpl.sym, event_tmpl.condition.sym); This function register an activity to ticket with details in Activity User Description field. Now, there is a requirement in order to update other Activity attribute for example "Internal", or any custom activity attribute. How could we achieve this?

Thanks for your help.

Regards,

JOHN

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