We're using macro action "Add activity log - SLA Expired" attached to Service Type event to add an activity log when Ticket's service type is affected. This Macro use a Spel Function find_msg(63, 13, event_tmpl.sym, event_tmpl.condition.sym); This function register an activity to ticket with details in Activity User Description field. Now, there is a requirement in order to update other Activity attribute for example "Internal", or any custom activity attribute. How could we achieve this?
Thanks for your help.