I have been struggling to configure heat and weather on ServiceDesk and XFlow.
In the XFlow interface, according to documentation I should see a weather symbol to the left of the alert symbol.
I have created a weather configuration in the admin UI
And a heat configuration as well (I made the group a group that I belong to, but not sure if this is correct?)
But how is this configured overall, how does XFlow pickup the weather configuration and heat configuration I just created?
In options manager, all of below were already installed with the exception of on_access_heat_calculation.
I installed this and restarted ServiceDesk and Xflow Services.
I still don't see a weather icon and when I view a ticket in xflow, there is no heat value either.
Just like when you define and create object managers/webengines in the UI and run a pdm_configure....how would XFlow pick up these configurations? Is it automatic?
Or am I totally confused?