AnsweredAssumed Answered

xFlow only allows Incident categories

Question asked by frteixeira on Jan 11, 2018
Latest reply on Jan 22, 2018 by NelsonAmaya

Hello,

 

We've noticed in xFlow that if we make the ticket type available to the end-user then, when creating a ticket he can select between Request/Incident/Problem. This leads us to two scenarios.

 

1- If he chooses the problem, when saving the ticket it ends in error.

2- Whether an Incident or a Request is chosen, only the categories for incidents are visible.

 

Anyone getting the same behaviour?

How can this be solved?

 

Thank you in advance

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