We've noticed in xFlow that if we make the ticket type available to the end-user then, when creating a ticket he can select between Request/Incident/Problem. This leads us to two scenarios.
1- If he chooses the problem, when saving the ticket it ends in error.
2- Whether an Incident or a Request is chosen, only the categories for incidents are visible.
Anyone getting the same behaviour?
How can this be solved?
Thank you in advance