Symantec IGA

  • 1.  Null Pointer Exception on 1 leg only when clicking on IDM Task

    Posted Jan 12, 2018 02:13 PM

    Hi All, 

     

    We have 2 legs of which 1 throws a null pointer exception (details below) when we click on a specific task in IDM. This is specific to this one leg and this one specific task. All other tasks are find and the second leg is working smoothly as well. What could cause this? Any ideas / guidelines on what I should look for would greatly help. 

     

    Thanks, Ferzana. 

     

    Error 

    10:18:26,593 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[default-host].[/iam/im].[jsp]] (http-/0.0.0.0:8443-20) JBWEB000236: Servlet.service() for servlet jsp threw exception: java.lang.NullPointerException
        at com.netegrity.webapp.bean.profiledisplay.ProfileDisplayDropdownField.getSelection(ProfileDisplayDropdownField.java:377) [user_console.jar:]
        at com.netegrity.webapp.bean.profiledisplay.ProfileDisplayRadioButtonSingleSelectField.write(ProfileDisplayRadioButtonSingleSelectField.java:35) [user_console.jar:]
        at com.netegrity.webapp.bean.profiledisplay.ProfileDisplay.write(ProfileDisplay.java:409) [user_console.jar:]
        at org.apache.jsp.app.page.screen.standard_005fprofile_jsp._jspService(standard_005fprofile_jsp.java:69)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) [jboss-servlet-api_3.0_spec-1.0.2.Final-redhat-1.jar:1.0.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:365) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:309) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:242) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) [jboss-servlet-api_3.0_spec-1.0.2.Final-redhat-1.jar:1.0.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:295) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:832) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:718) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:655) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:940) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:607) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at com.netegrity.webapp.page.AbstractPage.includePageFragment(AbstractPage.java:305) [user_console.jar:]
        at com.netegrity.webapp.page.AbstractPage.display(AbstractPage.java:164) [user_console.jar:]
        at org.apache.jsp.app.page.profile.profile_jsp._jspService(profile_jsp.java:75)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) [jboss-servlet-api_3.0_spec-1.0.2.Final-redhat-1.jar:1.0.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:365) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:309) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:242) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) [jboss-servlet-api_3.0_spec-1.0.2.Final-redhat-1.jar:1.0.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:295) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:832) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:718) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:655) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:940) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:607) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at com.netegrity.webapp.page.AbstractPage.includePageFragment(AbstractPage.java:305) [user_console.jar:]
        at com.netegrity.webapp.page.AbstractPage.display(AbstractPage.java:164) [user_console.jar:]
        at com.netegrity.webapp.page.NestingWrapper.display(NestingWrapper.java:180) [user_console.jar:]
        at org.apache.jsp.app.page.tabsequence_005ftab_005fcontroller_jsp._jspService(tabsequence_005ftab_005fcontroller_jsp.java:109)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) [jboss-servlet-api_3.0_spec-1.0.2.Final-redhat-1.jar:1.0.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:365) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:309) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:242) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) [jboss-servlet-api_3.0_spec-1.0.2.Final-redhat-1.jar:1.0.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:295) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:832) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:718) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:655) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:940) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:607) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at com.netegrity.webapp.page.AbstractPage.includePageFragment(AbstractPage.java:305) [user_console.jar:]
        at com.netegrity.webapp.page.AbstractPage.display(AbstractPage.java:164) [user_console.jar:]
        at com.netegrity.webapp.page.NestingWrapper.display(NestingWrapper.java:180) [user_console.jar:]
        at org.apache.jsp.app.page.task_005fbody_jsp._jspService(task_005fbody_jsp.java:231)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) [jboss-servlet-api_3.0_spec-1.0.2.Final-redhat-1.jar:1.0.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:365) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:309) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:242) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) [jboss-servlet-api_3.0_spec-1.0.2.Final-redhat-1.jar:1.0.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:295) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:832) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:718) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:655) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:940) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:607) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at com.netegrity.webapp.page.jsf.ViewHandler.renderView(ViewHandler.java:141) [user_console.jar:]
        at org.apache.myfaces.lifecycle.RenderResponseExecutor.execute(RenderResponseExecutor.java:41) [myfaces-impl-1.1.5.jar:1.1.5]
        at org.apache.myfaces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:132) [myfaces-impl-1.1.5.jar:1.1.5]
        at com.netegrity.webapp.page.jsf.JSFParentPage.display(JSFParentPage.java:151) [user_console.jar:]
        at com.netegrity.webapp.page.TaskController.display(TaskController.java:473) [user_console.jar:]
        at com.netegrity.taglib.skin.TagUtilLocal.displayTaskBody(TagUtilLocal.java:1047) [user_console.jar:]
        at com.netegrity.taglib.skin.TaskBodyTag.doStartTag(TaskBodyTag.java:49) [user_console.jar:]
        at org.apache.jsp.app.ui7.index_jsp._jspx_meth_skin_005ftaskbody_005f0(index_jsp.java:2544)
        at org.apache.jsp.app.ui7.index_jsp._jspx_meth_skin_005fifpublic_005f0(index_jsp.java:2500)
        at org.apache.jsp.app.ui7.index_jsp._jspx_meth_skin_005fiftaskpage_005f2(index_jsp.java:2458)
        at org.apache.jsp.app.ui7.index_jsp._jspService(index_jsp.java:1655)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) [jboss-servlet-api_3.0_spec-1.0.2.Final-redhat-1.jar:1.0.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:365) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:309) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:242) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) [jboss-servlet-api_3.0_spec-1.0.2.Final-redhat-1.jar:1.0.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:295) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:832) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:620) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:553) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:482) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at com.netegrity.webapp.filter.ConsolePageFilter.doFilter(ConsolePageFilter.java:527) [user_console.jar:]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:246) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at com.netegrity.webapp.page.jsf.FacesFilter.doFilter2(FacesFilter.java:180) [user_console.jar:]
        at com.netegrity.webapp.page.jsf.FacesFilter.doFilter(FacesFilter.java:151) [user_console.jar:]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:246) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:147) [tomahawk-1.1.5.jar:]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:246) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at com.netegrity.webapp.authentication.FrameworkLoginFilter.doFilter(FrameworkLoginFilter.java:248) [user_console.jar:]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:246) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at com.netegrity.webapp.filter.LocaleFilter.doFilter(LocaleFilter.java:100) [user_console.jar:]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:246) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at com.netegrity.webapp.filter.ClientExtractFilter.doFilter(ClientExtractFilter.java:35) [user_console.jar:]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:246) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:149) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.jboss.modcluster.container.jbossweb.JBossWebContext$RequestListenerValve.event(JBossWebContext.java:91)
        at org.jboss.modcluster.container.jbossweb.JBossWebContext$RequestListenerValve.invoke(JBossWebContext.java:72)
        at org.jboss.as.web.security.SecurityContextAssociationValve.invoke(SecurityContextAssociationValve.java:169) [jboss-as-web-7.3.0.Final-redhat-14.jar:7.3.0.Final-redhat-14]
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:145) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:97) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:102) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:336) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:653) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:920) [jbossweb-7.2.2.Final-redhat-1.jar:7.2.2.Final-redhat-1]
        at java.lang.Thread.run(Thread.java:745) [rt.jar:1.7.0_67]



  • 2.  Re: Null Pointer Exception on 1 leg only when clicking on IDM Task
    Best Answer

    Posted Jan 16, 2018 05:08 PM

    What task are you executing? It looks like it's some kind of profile screen and when it tries to build some kind of dropdown selector, it's getting a null pointer error.

     

    Take a look at the fields in this profile screen and see if you can isolate something in a drop down that might not be resolvable from this particular node.