CA Client Automation

  • 1.  ITCM - Remote access slowness

    Posted Jan 15, 2018 05:45 AM

    What else causes slow remote access, is Domain or  SS or Network?

    ITCM: Version 14 sp2
    Domain: 2008 R2 - SQL 2008 - Agents 2000 Total
    SS: 2008 R2 - 2000 agents
    All agents are windows 10

    OBS: in Test by terminal service is fast



  • 2.  Re: ITCM - Remote access slowness

    Posted Jan 15, 2018 10:03 AM

    Which part(s) are slow:

     

     

       

    •   Initial session establishment?

       

    •   Authentication?

       

    •   Connection after authentication?

       

    •   Control after session is established?

     

    Steve McCormick, ITIL

    CA Technologies

    Principal Services Consultant

    Stephen.McCormick@ca.com

    <mailto:Stephen.McCormick@ca.com>



  • 3.  Re: ITCM - Remote access slowness

    Posted Jan 15, 2018 12:02 PM

    Hi, 

    Initial session setup
    it's normal

     

    Authentication
    is fast

     

    Connection after authentication
    Video and very slow


    Is control after the session established
    Normal



  • 4.  Re: ITCM - Remote access slowness
    Best Answer

    Posted Jan 16, 2018 11:42 AM

    Hi Andre,

     

    Are the windows 10 systems using the 1709 build? If so, there is a known issue with the video driver in 1709 which causes the initial connection to be very slow. CA currently has an issue open with Microsoft to address this issue. Currently there is no know solution unfortunately, as we are awaiting Microsoft’s response.

     

    Steve McCormick, ITIL

    CA Technologies

    Principal Services Consultant

    Stephen.McCormick@ca.com

    <mailto:Stephen.McCormick@ca.com>



  • 5.  Re: ITCM - Remote access slowness

    Posted Jan 17, 2018 08:54 AM

    Hi, Stephen,

     

    This slowness happens with any version,
    With some more others less, but all slow.

    I've tried to check everything that can help but I still have not had a considered gain.



  • 6.  Re: ITCM - Remote access slowness

    Posted Jan 17, 2018 09:09 AM

    Hi Andre,

     

    Just to try to narrow down the problem a little more, do you notice the same slowness if you take control of a system running other than Windows 10? If all your workstations are Win 10 how about your servers? You said those are 2008 R2 so that’s the same code base as Windows 7. Do you see the same slowness there?

     

    Next, can you determine if there is a difference based on location, or even subnet? Obviously I don’t know your network topology, just looking for obvious differences here.

     

    Finally, how slow are we talking? 10 seconds to connect? 20? 30? More?

     

    Steve McCormick, ITIL

    CA Technologies

    Principal Services Consultant

    Stephen.McCormick@ca.com

    <mailto:Stephen.McCormick@ca.com>



  • 7.  Re: ITCM - Remote access slowness

    Posted Jan 17, 2018 11:30 AM

    Hi,

    On windows 7 do not get so slow.
    My servers
    Domain SERVER 2008 R2, / SQL 2008 R2
    CPU: 08 core
    Memory: 18G
    SS: 
    CPU: 4 core
    Memory: 6GB

    From the same network, with the operating system directly, the difference in speed is already perceptible.
    time to load the screens during access is lag 07 seconds Windows 10 and 02 sec windows 7.
    NOTE: Both hosts have the same hardware.

     

    Win10 - identify slow

     



  • 8.  Re: ITCM - Remote access slowness

    Posted Jan 17, 2018 11:40 AM

    So, just to make sure I’m understanding correctly, once connected the performance is normal, initial setup and authentication are normal, just the session connection after authentication takes about 5 seconds longer on Windows 10 than on other OS versions?

     

    If that is the case, I can test this scenario on my VM systems, see if I get the same result then perhaps I can identify the cause.

     

    Steve McCormick, ITIL

    CA Technologies

    Principal Services Consultant

    Stephen.McCormick@ca.com

    <mailto:Stephen.McCormick@ca.com>



  • 9.  Re: ITCM - Remote access slowness

    Posted Jan 17, 2018 11:49 AM

    That's it.
    He remains with this delay, seems little, but he is a big problem.
    And if there's anything we can do to improve, I'd like to do it.