Clarity

  • Private Community

  • 1.  Not able to process further when clicked on Populate button or add tasks button in the timesheet

    Posted Jan 16, 2018 05:13 AM

    Hi All,

     

    Facing an issue while clicking on populate or add task button in the timesheet.
    The page is going loading status forever. 

     

    Regards,

    Freddy  



  • 2.  Re: Not able to process further when clicked on Populate button or add tasks button in the timesheet

    Posted Jan 16, 2018 05:39 AM

    Is this new behaviour? (has it just started happening, what has changed in your system since it was "working OK"?)

     

    Is your system on-demand or on-premise? (which version)

     

    When we click "Add Task" or "Populate" a fairly complex SQL statement is executed - if you are on-premise you can check your database is "behaving" (i.e. performing OK).



  • 3.  Re: Not able to process further when clicked on Populate button or add tasks button in the timesheet

    Posted Jan 16, 2018 09:02 AM

    Hi David,

     

    Its a new behavior, there is no changes done to the system newly after the behavior has been noted. 

     

    14.3 patch 9 , its on-premise system.

     

    Regards,

    Frederic 



  • 4.  Re: Not able to process further when clicked on Populate button or add tasks button in the timesheet

    Posted Jan 16, 2018 09:07 AM

    Ok well I would be looking at the database to see what was happening, as well as the application log files to see if there are any relevant messages.



  • 5.  Re: Not able to process further when clicked on Populate button or add tasks button in the timesheet
    Best Answer

    Posted Jan 16, 2018 12:58 PM

    Just a guess, can it be because of a time entry lock?



  • 6.  Re: Not able to process further when clicked on Populate button or add tasks button in the timesheet

    Posted Jan 24, 2018 02:00 AM

    Hi Freddy12,

     

    Could you share the bg-ca and app-ca logs at the point of time when you click on task/populate button?

     

    Regards

    /Shubham