AnsweredAssumed Answered

SLA based on impact

Question asked by JasonLLM on Jan 15, 2018
Latest reply on Jan 17, 2018 by Chi_Chen

Hello,

 

I know that OOTB, Service Desk can set the SLA based on prioritys. A customer we'll like to see if there's the posibility to set the SLA based on the impact of the tickets.

 

SDM 17.0

 

Regards.

Outcomes