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Action Macro in Classic Workflow to set Group in Request Tickets

Question asked by thiagojoseoliveira on Jan 16, 2018
Latest reply on Jan 22, 2018 by thiagojoseoliveira

Hi guys,

 

I'm using CA SDM 14.1.04 and I've this scenario:

 

How can I create a action macro to transfer one request ticket to specified group when the classic workflow task is completed?

I'm using the following status on classic Workflow task: Pending, Approved and Rejected.

When the status is approved, the ticket request must be filled with a group "XYZ".

 

How can I do this?

 

Thanks in advance guys.

Cya.

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