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Remove SLA Violation

Question asked by jlhawley on Jan 16, 2018
Latest reply on Jan 16, 2018 by jlhawley

This past Monday was not correctly listed as a holiday in our workhours. I have a few tickets (not a lot) that I would like to remove the SLA violation on. Do I need to do a PDM Load to fix or can this be done at the ticket level?