gilta03

Tech Tip: TDoD: Exception occurred while validating license- Error loading server key

Discussion created by gilta03 Champion on Jan 16, 2018

Our TDoD service has stopped and these errors are in the log file:

 

FATAL GTWCFHost.GTWCFHost - Exception occurred while validating license 
FATAL GTWCFHost.GTWCFHost - Exception Code: licence_error_loading_server_key. Exception Message: Error loading server key: Error executing: select pk_gtrep_lic.f_get_clob (:lClobID) 
from dual:\r\nORA-03113: end-of-file on communication channel 
Process ID: 15073908 
Session ID: 1120 Serial number: 12961 
FATAL GTWCFHost.GTWCFHost - Stack Trace: at GT.TDMoD.Services.Security.Licence.ReturnServerLicence(String lsServerLicence) 
at GT.TDMoD.Services.Security.Licence.TestServerLicence() 
at GTWCFHost.GTWCFHost.licenseTimer_Elapsed(Object sender, ElapsedEventArgs e) 
FATAL GTWCFHost.GTWCFHost - Closing service host 
FATAL GTWCFHost.GTWCFHost - Service host closed

 

To view the cause and resolution of this issue, please go here- https://support.ca.com/us/knowledge-base-articles.TEC1130932.html 

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