CA Service Management

  • 1.  CA Catalog Accounting

    Posted Jan 17, 2018 03:47 PM

    Hello,

     

    I am wondering if anyone is using Service Catalog Accounting?  We are thinking about using it but don't really know where to start.  We do have a work order system that we would like to replace and am wondering if this would be a good way to go.

     

    Thanks 

    Ahmed



  • 2.  Re: CA Catalog Accounting
    Best Answer

    Posted Jan 18, 2018 03:18 AM

    Hi Ahmed,

     

    I would suggest starting on the below link which describes the Service Accounting features. Perhaps this will clarify if this meets your requirements or not

     

    Service Accounting - CA Service Management - 14.1 - CA Technologies Documentation 

     

    Hope this helps?

     

    ===

    Kind Regards,

    Brian



  • 3.  Re: CA Catalog Accounting

    Posted Feb 07, 2018 12:26 PM

    I tried to use it and even though i read all the documentation i never understood it. And all the questions that i did nobody could answer to them....



  • 4.  Re: CA Catalog Accounting

    Posted Feb 08, 2018 08:33 AM

    Hi Sebastian,

     

    I would suggest engaging to your Account Manager for an onsite visit with someone from Pre-Sales to help answer whatever queries you seem to have around this.

     

    If that does not help, you are welcome to log an official Support case for further assistance.

     

    ===

    Kind Regards,

    Brian