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SM Policy Server - Authentication is failing with errors

Question asked by GopiReddyIrala on Jan 17, 2018
Latest reply on Jan 17, 2018 by Hubert Dennis

Hi All,


I have recently upgraded policy server from 12.6 to 12.7 version in multiple servers and everything is working fine in all the policy servers except one server where authentication is failing with the below errors.


Initialized authentication scheme [AUTHENTICATION_SCHEME_NAME]

[ERROR][sm-Ldap-02230] Error# '87' during search: 'error: Bad search filter' Search Query = 'p▒▒=*'

[ERROR][sm-Ldap-00830] (GetUserProp) DN: 'CN=testuser,OU=USERS,DC=i,DC=test,DC=com', Filter: 'p▒▒=*' . Status: Error 87 . Bad search filter


I am getting the above errors in smps.log & smtracedefault.log. I have checked the directory and authentication scheme configuration and they are looking good. The search filter and root DN etc are looking good and we haven't changed these configurations as well during the upgrade.


I am able to view the directory content from WAM UI as well. The logs don't suggest anything else except the above logs


Can you please let me know what filter it is referring to? Looks like it is corrupted as I see the junk values in the filter it is printing in the logs.


Any quick help is greatly appreciated. Thank you.