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Is there anyway around the SDGTW ServiceNow User that is used for the probe to not have the Admin Role in Service Now?

Question asked by rtirak on Jan 17, 2018
Latest reply on Jan 17, 2018 by SHAWN WALSH

Is there anyway to get around this or is it possible to authenticate to a certificate?


We want to use this for integration between UIM 8.5.1 and ServiceNow however it seems unless the user for the probe instance has the Admin Role in ServiceNow the incidents don't/can't get created. Anyone else had this issue and not feel comfortable having to give a service account the Admin Role and have a work around?